System Role

IC responsibility

Location in IC

Definition

Main tasks

Dept Admin

Department/

Work Group Administrator

Individual Departments/

Work Groups or
Faculties

A department level
administrator with responsibilities for their own area and the staff within
it.

Make changes to
limited areas of the application that cannot be done via the imports. These
are expected to be exceptions rather than business as usual practice.

.

Entering time records
on behalf of staff.

·
Entering
time or modifying timesheets on an ad hoc basis for users  within their department/work group who
cannot temporarily access TimeSMART

Acting as a Back Up Approver

·
May be required to approve time
sheets for their department/work group on a temporary basis if given delegate
permission by the primary approver.

·
May be set as a backup approver for
users within their department/work group if this is required by the business
in the future as part of the business process.

Reminding staff re
updating and return of timesheets.

·
“Chasing”
users within their department/work group as directed by their manager or the
approver.

1st Line
Support for basic business enquiries/issues from within their department/work
group.

·
Attempting
to resolve issues.

·
Escalation
of issues to the TimeSMART Administrator when necessary

Production and
distribution of department/work group specific regular reports.

·
Production
and distribution of regular reports for their department/work group once
these have been agreed and set up.

Production of ad hoc
and audit reports for the department/work group

·
Creation
of ad hoc reports within agreed parameters.